Are you the go-to person for troubleshooting technical issues and streamlining communication with stakeholders? In the Utrecht region, we are looking for a Technical Support Coordinator who thrives on solving technical challenges and ensuring customer satisfaction in an environment driven by innovation and automation. You’ll be part of a forward-thinking company that specializes in high-tech logistics and automated systems.

For our client, a leading player in industrial automation, we are seeking a Technical Support Coordinator who not only resolves issues but also identifies structural improvements. You’ll work closely with internal teams to ensure seamless service delivery—making your role essential to both operations and customer experience.

📞 Want to learn more? Contact Marcel Wetsels at +31 6 57580732 or email m.wetsels@multiselect.nl. 📩

Functie-informatie

As a Technical Support Coordinator, you are the first point of contact for clients dealing with malfunctions or technical questions regarding automated systems. You handle incoming support requests via phone or email, assess the issue's urgency and complexity, and either resolve it directly or escalate it to the appropriate specialists.

You’ll collaborate extensively with work preparation, planning, service engineering, and in-house experts in software, electronics, and mechanics. When needed, you’ll liaise with external partners like Siemens, SEW, Caljan, or Interroll to ensure a swift resolution.

Your responsibilities also include accurate documentation in our call-handling system and coordination with the administration department for proper billing. You’ll contribute to ongoing improvement projects within the Lifecycle Performance Services team—making this a multifaceted role with high visibility and impact.

Aanbod

ou’ll join a progressive organization that invests heavily in its people. No two days are the same: you'll interact with clients, engineers, and suppliers while continuously learning. The company fosters an informal culture centered around collaboration and knowledge sharing.

What’s in it for you as a Technical Support Coordinator?

• A dynamic role with a high level of autonomy and responsibility.

• Flexibility to work from home when needed.

• A competitive salary aligned with your skills and experience (€3500–€4750).

• Opportunities for personal development through training and internal growth.

• A supportive team of enthusiastic and knowledgeable colleagues in an innovative technical environment.

Functie-eisen

You’re a technically skilled communicator with a sharp analytical mindset. You know how to bring structure to complex situations and remain composed under pressure. Your service-oriented attitude ensures that customer needs are always front and center.

You also bring:

• A MBO+ or HBO level of education in a technical field such as mechanical engineering, electrical engineering, mechatronics, or industrial engineering.

• At least three years of experience in a technical service environment, ideally in a complex technical organization.

• Proficiency in English (spoken and written); German is a strong plus.

• Affinity with automated systems and familiarity with technical documentation and call-handling systems.

 

Solliciteren bij

Do you want to work as a Technical Support Coordinator in the Utrecht region and put your technical skills to work for leading clients? Contact Marcel Wetsels today. He’ll gladly share more details about this opportunity and how we can help advance your career.

📞 +31 6 57580732📩 m.wetsels@multiselect.nl

Looking forward to speaking with you!